Your Account
How do I login to my account?
How do I change my password?
How do I sign up?
How do I add a child to my profile?
How can I edit my personal information?
Searching and Booking
How do I find the right teacher?
How do I get in touch with a teacher?
What should I do if a teacher does not respond?
Which lesson formats can you find on
How to write a review for your teacher
Your Lessons
How do I confirm a lesson?
How do I select my child before confirming a lesson?
How do I upload or download files in the file library?
Do I have to bring an instrument to class?
How do I cancel a lesson?
How do I access the OnlineClassRoom™?
What's the best device and browser to use with the OnlineClassRoom™?
What tools and features are available in The OnlineClassRoom™?
What do I do if I have problems in the OnlineClassRoom™?
Is it possible to test the OnlineClassRoom™ before a lesson?
Payments, receipts and refunds
How do I pay for my lessons?
What to do when the payment didn't get through?
What do I need to do if the teacher comes to my place?
How do I add a child to my profile?
What do I do if my instalment payment fails?
Safety guidelines
How do I know if my teacher is suitable and qualified?
Which safeguarding services are in place?
What can I do if I have a cause of concern?
What happens when I report a cause of concern?
Terms and Policy
What are the terms & conditions?
What are the cancellation policies?
How do you handle my data?